Returns/Exchanges

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to sales@ourgenerators.com and we will process an insurance claim on your behalf.


 Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. For the return of orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after manufacturer warehouse has received the goods. Please contact the Manufacturer directly to receive your return merchandise authorization (RMA) before returning your product.  Refunds will only be issued to the original credit card that you use when placing your order.